The Police@SG app is the Singapore Police Force’s (SPF) official mobile app. It brings several police services into one place on your phone, from lodging non-urgent reports to reading crime alerts and finding the nearest police centre. If you have only used the SPF website before, the app can make some tasks quicker, especially when you are out and about.
This guide explains what the Police@SG app does, how to set it up, and when you should call for help instead of using an app.
Emergencies Come First: When Not to Use the App
The app is for non-emergency matters. If a crime is happening, someone is in danger, or you need urgent help, do not open an app.
- Call 999 for police emergencies.
- SMS 71999 if you cannot speak safely, for example if you are hiding or are hearing or speech impaired. Many people do not know this option exists, so it is worth remembering.
- Call 995 for fire and medical emergencies with the Singapore Civil Defence Force (SCDF).
Use the app for situations that have already happened and do not need immediate response, such as a lost item, a minor theft discovered later, or providing information.
Downloading and Setting Up Police@SG
- Download from the official store. Search for Police@SG on the Apple App Store or Google Play. Check the developer is the Singapore Police Force or a government agency, and avoid look-alike apps.
- Allow notifications if you want to receive alerts and updates.
- Allow location access if you want to see nearby police establishments. You can change this later in your phone settings.
- Log in with Singpass for services that need your identity, such as lodging a report or checking on certain matters. Singpass is Singapore’s national digital identity for residents.
Features and menus are updated over time, so the exact layout on your phone may differ from what is described here. The app store listing and the SPF website describe the current version.
Key Features of the Police@SG App
The app’s features can change, but these are the main areas you are likely to find.
Lodging non-emergency reports
You can lodge certain types of police report through the app, typically for matters like lost property, minor theft or other non-urgent cases. You will usually need to log in with Singpass, describe what happened, give the date, time and location, and attach relevant details. After submission, you should receive a reference number. Keep it for any follow-up or insurance claim.
If you prefer to use a computer or want to compare methods, our guide on how to file a police report in Singapore covers the online form, visiting a police centre and what happens next.
Providing information to the police
The app has historically included a way to share information or tips with the police, for example about a crime you witnessed, sometimes with photos or videos. Only submit information that is accurate, and never put yourself at risk to capture footage.
Crime and scam alerts
You can receive alerts and advisories from SPF, including news about crime trends, scam types and police appeals for information. These are useful for staying aware of new scam tactics, which change frequently.
Finding police establishments
A locator shows nearby Neighbourhood Police Centres (NPCs), Neighbourhood Police Posts (NPPs) and other establishments, with directions. Our guide to Neighbourhood Police Centres and community policing explains what each type of centre does.
E-services and traffic matters
The app links to a range of SPF e-services, which may include traffic-related services such as checking or paying certain traffic fines, and checking on the status of some applications. Which services are available, and whether they open within the app or on the SPF website, can change.
App vs Website vs Visiting a Police Centre
| Method | Best for | Things to know |
|---|---|---|
| Police@SG app | Quick non-urgent reports, alerts, finding nearby centres | Needs Singpass for many services, features change over time |
| SPF website e-services | Detailed reports on a computer, a wider range of e-services | Easier for long descriptions and uploading documents |
| Neighbourhood Police Centre | Complex cases, when you need help in person | Bring identification and any supporting documents |
| 999 or SMS 71999 | Emergencies and crimes in progress | Not for routine or past matters |
Tips for Writing a Clear Report in the App
A good report helps the police act on your case efficiently.
- Be factual and specific. State what happened, in order, with dates, times and places.
- Describe items and people clearly. For lost or stolen items, include brand, colour, serial numbers if you have them, and distinguishing features.
- Attach evidence where allowed. Screenshots of messages, receipts or photos can help.
- Do not exaggerate or guess. Making a false report is an offence. If you are unsure of a detail, say so.
- Save your reference number. Insurers, banks and other organisations often ask for it.
If you are reporting a scam, also contact your bank immediately to try to stop or recover transactions. Speed matters with scams.
Privacy and Security Tips
- Download only the official app, and keep it updated.
- Never share your Singpass details or one-time passwords with anyone, including people claiming to be police officers. Real officers will not ask for your Singpass password or OTP.
- Be alert to impersonation scams. Scammers often pose as police or government officials, sometimes claiming to be from overseas authorities. Our guide on avoiding fake China police and officials scams explains common tactics. If someone claims to be from the police and you have doubts, hang up and verify through official SPF channels.
- Review app permissions for location and notifications from time to time.
Who Will Find the App Useful
- Residents and newcomers who want a quick way to handle lost items or minor matters without visiting a centre.
- Drivers and riders who deal with traffic matters.
- Parents and seniors who want to stay informed about local scam and crime advisories.
- Community-minded residents who want to share information that could help the police.
The Police@SG app does not replace the emergency numbers or a visit to a police centre when you need in-person help, but it is a handy tool to keep on your phone. Spend a few minutes setting it up now, so you know where to find it when you need it.